Privacy Policy

This Privacy Policy governs the operations of MyQuest Website accessed via https://myquest.com.ng, MyQuest API and MyQuest App available on Google PlayStore and Apple App Store; (collectively, the “Services”). This policy applies to all Users, Visitors, or Organizations, (collectively the “Users”) interacting with our Services and outlines how we collect, use, store, and protect your personal information. By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Information We Collect

We collect information to provide and improve our Services, which allow Users to register and use any of our services as outlined on our “About Us” Page.

The types of information we collect include:

A. Information You Provide Directly

Account Information: When you register or modify your account, we collect your name, email address, phone number, username, and any other information you choose to provide.

Payment Information: When you fund your wallet, we or our third-party payment processors collect payment details (e.g., bank card or mobile money information). We do not store payment details directly; these are handled securely by our payment processors and you can always chose not to allow them save your payment details. However, your email address is always saved and attached to each payment you made with our third-party payment processors platform.

Communications: Information you provide when contacting customer support, participating in surveys, or otherwise communicating with us.

Content: Any data you input while using our Services, such as answers to practice questions, task, or preferences for exam preparation, among others.

B. Information Collected Automatically

We and our third-party service providers may use technologies like cookies, web beacons, and log files to collect Usage Information when you interact with our Services. This may include:

Device Information: Internet protocol (IP) address, browser type, operating system, device type, and Internet Service Provider (ISP).

Usage Data: Date/time stamps, referring/exit pages, pages visited, number of clicks, and interactions with practice questions or other features.

Analytics: Aggregated data to analyze trends, track user movement, and gather demographic information. This data is not linked to personally identifiable information.

C. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, such as saving your preferences, enabling seamless navigation, and analyzing usage patterns. Third-party advertising partners may also use cookies to deliver ads and measure their effectiveness. You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Services delivery to you.

How We Use Your Information

We use the information we collect to:

• Provide and improve our Services, including account management, wallet funding, and access to exam practice materials and carry out other tasks you perform with our services.
• We also use your data to Personalize your experience, such as recommending relevant past questions or tracking your progress.
• Process transactions securely through third-party payment processors.
• Send service-related announcements, updates, and promotional offers (e.g., new exam materials or discounts) via email. You may opt out of promotional emails at any time.
• Prevent, detect, and investigate fraud, security breaches, or violations of our Terms of Service.
• Comply with legal obligations and resolve disputes.
• Analyze usage trends to enhance the performance and functionality of our Services.

How We Share Your Information

We prioritize your privacy and do not sell, trade, or share your personal information with third parties, except in the following cases:

• Service Providers: We share information with trusted third-party providers (e.g., payment processors, hosting services, or analytics providers) to perform functions like processing payments, hosting data, or analyzing usage. These providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose information if required by law, such as in response to a court order or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
• Aggregated Data: We may share anonymized, aggregated data (e.g., usage statistics) that does not identify you personally.

Linking Policy

Our Services may contain links to external websites, including those of affiliate partners or advertisers. We strive to ensure these links are safe, but we are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any linked sites you visit.

Security of your Information

We use industry-standard security measures, such as encryption, firewalls, and Secure Socket Layers (SSL), to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of our databases or information transmitted over the internet. You are responsible for keeping your email and password confidential and should not share them with others. If you suspect unauthorized access to your account, please contact us immediately. You may also request the deletion of your account from our database by following the process outlined on “Delete Account” Page.

Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information through your profile settings.
• Opt-Out: You can opt out of promotional emails by clicking the “unsubscribe” link in any email or contacting us.
• Delete Your Account: You can request the deletion of your account by contacting us Here

Note that some information may be retained for legal or operational purposes (e.g., transaction records).

Cookies Policy

You can disable cookies through your browser settings, but this may impact the functionality of our Services to you.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with applicable data protection laws, you may have additional rights, such as:

• Requesting a copy of your personal data.
• Requesting correction or erasure of your data.
• Objecting to or restricting certain processing activities.

To exercise these rights, kindly contact us.

Data Retention

We retain your personal information only for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, or enforce our agreements. For example:
Account information is retained while your account is active and for a reasonable period thereafter.

Transaction records may be retained for auditing or legal purposes.

Usage data may be retained in anonymized form for analytics. If you request account deletion, we will remove your personal information from our active databases, subject to any legal retention requirements.

Children’s Privacy

Our Services are not intended for users under the age of 15 (or 16 in certain jurisdictions, such as the EEA). We do not knowingly collect personal information from children under these age thresholds. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email (to the address associated with your account) or through a notice on our Services before the changes take effect. Please review this page periodically for the latest information.